We want you to be happy and healthy! If you are not completely satisfied with your Banyan products, we will gladly accept returns within 90 days of purchase.
How Do I Make a Return?
Our Customer Care Specialists are available Monday–Friday from 7:00 a.m. to 5:00 p.m. PST to assist you with this process. While each situation is unique, we ask that you return the unsatisfactory item to our Returns department, especially if there is a quality issue.
To ensure prompt processing, our Customer Care Department will give you a Return Merchandise Authorization (RMA) number to include with your return. Please note that we do not cover return shipping costs.
Where Do I Send My Return?
Please send all returns to:
6705 Eagle Rock Ave NE
Albuquerque, NM 87113
How Long Will It Take to Receive My Refund?
Refunds are issued to your credit card as soon as your return is processed. Credits may take one billing cycle to post to your account. We apologize for not being able to refund shipping costs. (Do take advantage of our free everyday shipping on orders of $60 or more.)