Privacy Policy

At Banyan Botanicals we understand that privacy matters to our customers and we take a number of steps to ensure your private information is protected. The following policy is intended to inform you about what type of information is being gathered and how it is used. If you have any questions, please contact us.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to one of our email lists or respond to a survey.

When ordering or registering on our site, as appropriate, you will be asked to enter your name, e-mail address, billing and shipping address, phone number and credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience and better respond to your individual needs.

To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve our customer service.  Your information helps us to more effectively respond to your customer service requests and support your needs.

To process transactions.

To send periodic emails and mailings. The email address you provide when you place your order may be used to send you information and updates pertaining to your order, in addition to receiving occasional Banyan special offers, Ayurvedic educational information, updates, related product or service information, etc. Mailing addresses may be used to send you catalogs, special offers or related product or service information.

Note: Most emails come with a link that allows you to quickly unsubscribe at any time. Emails that directly support your order, like order and shipping confirmations, do not come with unsubscribe options.

Online Postings

Certain personally identifiable information collected from users may be disclosed as a matter of course as a result of those users’ use of the website. We may provide areas on our website where you can post reviews and other information relating to your activities on the website. Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. USERS ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM THEIR VOLUNTARY DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. When you place an order we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third party circumvention of any privacy settings or security measures.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you do not wish to have web cookies placed on your computer you should set your browser to refuse web cookies before accessing our website, with the understanding that certain features of the website may not function properly without the aid of web cookies. Website users who refuse web cookies assume all responsibility for any resulting loss of functionality.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website (such as our hosting service), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may share your name and address with UPS in order to see that your order is delivered. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or to protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. An example of this would be when we use a service that gathers statistics about the number of times pages on our website are visited or the number of clicks certain ads receive.

We reserve the right to transfer personally identifiable information in our possession to a successor organization in the event of a merger, acquisition, or bankruptcy or other sale of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred personally identifiable information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and are given an opportunity to affirmatively opt-out of it. Personally identifiable information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our online privacy policy.

Children

The Children's Online Privacy Protection Act ("COPPA") protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain personal information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personal information through the Website represents to us that he or she is 13 years of age or older.

California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to our privacy officer as listed below.

Do Not Track Policy

Our website does not respond to “Do Not Track” signals or mechanisms.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This policy was last modified on December 5th, 2016.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Banyan Botanicals
6705 Eagle Rock Ave. NE
Albuquerque, New Mexico 87113 USA
info@banyanbotanicals.com
1-800-953-6424