AutoShip Frequently Asked Questions

Looking for answers about Banyan AutoShip? You've come to the right FAQ.

Signing Up for AutoShip

  •     How do I sign up for Banyan AutoShip?
    1. Signing up for Banyan AutoShip is easy: it can be done while browsing on a product page or while reviewing items in the shopping cart.

      To subscribe, simply select the AutoShip option for your desired product, select your preferred shipment frequency, and then check out as normal.

Making Changes to AutoShip Orders

  •     How do I make changes to my AutoShip deliveries?
    1. Once you’ve joined, AutoShip is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the My AutoShip section of My Account on our site. Please allow up to 24 hours for modifications or cancellations to be processed.

  •     How do I change the order date on my AutoShip deliveries?
    1. To change your next order date, visit the My AutoShip section of My Account on our site up to 24 hours before the scheduled order shipment date. Click the date of your next delivery, shown in orange next to the calendar icon, and select the date you'd like your order shipped on. This will change the order date for that entire order.

  •     How do I change my shipping or billing address?
    1. You can change the shipping or billing address associated with a specific subscription order by visiting the My AutoShip section of My Account.

      To update your shipping address, click Change next to the delivery address of the subscription item you would like to adjust.

      To update your billing address, click Change next to the payment information of the subscription item you would like to adjust.

  •     Can I change when I receive email reminders?
    1. Once you've signed up for AutoShip, you cannot change the schedule of email reminders for your Banyan AutoShip orders. When you create an order, an email reminder is automatically set to be sent to you 5 days before your AutoShip order is scheduled to ship.

Costs & Payments

Subscription Discounts

Canceling & Skipping Shipments

  •     How do I cancel my AutoShip deliveries?
    1. To cancel a subscription, visit the My AutoShip section of My Account on our site up to 24 hours before the scheduled order shipment date.

      From there, click the Cancel Subscription link. You will receive an email notification that your subscription has been cancelled.

Adding Items

  •     Can I add items to my next delivery?
    1. Yes! To do so, follow these steps:

      1. Log into your account.
      2. Visit the product page of the item that you want to add to your next delivery.
      3. Look for the Add to My Next Shipment button. You will have the option to add this as a one-time delivery or as a new subscription.
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