Customer Service

Privacy Policy

At Banyan Botanicals we understand that privacy matters to our customers and we take a number of steps to ensure your private information is protected. The following policy is intended to inform you about what type of information is being gathered and how it is used. If you have any questions, please contact us at info@banyanbotanicals.com or by calling 1-800-953-6424.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to one of our email lists or respond to a survey.

When ordering or registering on our site, as appropriate, you will be asked to enter your: name, e-mail address, billing and shipping address, phone number and credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience and better respond to your individual needs.

To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve our customer service.  Your information helps us to more effectively respond to your customer service requests and support your needs.

To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails and mailings. The email address you provide when you place your order may be used to send you information and updates pertaining to your order, in addition to receiving occasional Banyan news, updates, related product or service information, etc. Mailing addresses may be used to send you catalogs, special offers or related product or service information.

Note: Most emails come with a link that allow(s) you to quickly unsubscribe at any time. Emails that directly support your orders like order and shipping confirmations do not come with unsubscribe options.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. When you place an order we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser if you allow that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may share your name and address with UPS in order to see that your order is delivered. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or to protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. An example of this would be when we use a service that gathers statistics about the number of times pages on our website are visited or the number of clicks certain ads receive.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This policy was last modified on September 7th, 2012.

Contacting Us

If there are any questions regarding this privacy policy you may contact us at info@banyanbotanicals.com or by calling 1-800-953-6424.

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Our Guarantee

Banyan Botanicals guarantees your complete satisfaction. We gladly accept returns within 90 days of purchase for refund, credit or replacement. Should you need to make a return, please telephone our customer service department at 1-800-953-6424. We will issue you a Return Merchandise Authorization (RMA) number to write on the outside of the box. This will insure prompt processing.

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Security

At Banyan Botanicals, our customers’ security is very important. We use a secure on-line ordering system that utilizes the latest encryption technology to ensure the safe transmission of all information regarding your order.

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Ordering

Ordering with Banyan Botanicals is easy! You do not need to register to place an order, though you may choose to, as this will allow for a quicker ordering process on your next visit to Banyan Botanicals. Orders may be placed: on-line, either using the shopping cart or the quick-order form, through the mail, via fax, or over the phone.

Ordering online:

Finding Items: A convenient way to navigate through the different departments is to use the left hand side department list. This list will be available as you peruse the site and can easily take you from department to department. If you know what you are looking for you may use the Search module located on the upper left hand side. Searches may be conducted by item number, product name, ingredient, or by indication. When you find an item that interests you, clicking on the name or the picture of the item will bring you to its product detail page. Here you will find more information about the item, and be able to purchase it.

Adding Items to Your Shopping Cart: If you want to order an item, click the “Buy” button, located next to all items. You may also change the quantity of the item, before hitting the “Buy” button on the product page. Please note that some volume discounts do exist and will be reflected in the shopping cart. Once you have added an item to your shopping cart you may click the “Keep shopping” button or click on any other department link. In the cart you may remove items or change their quantity, but please make sure to click the “Update cart button” to verify that these changes have been recorded.

Proceed to Checkout: Take a moment to review all of the items you’ve placed in your Shopping Cart. If you have a promotional code for a special discount, coupon, or offer please enter that number now in the Promotional Code box above the cart. When you’re ready to place an order for everything in the Shopping Cart, click the “Checkout” button. You will be taken to the first page of the order form.

Your Customer Information: If you have a login ID or wish to register, you may do so at this time and then return to the cart. Registered and Logged in Customers may add ship-to addresses to their own address book for a faster future ordering process.

Our standard shipping method has automatically been selected; if you require an expedited service you may select one from the list. The cost of this service will be verified on the following page, before you enter your Credit Card information.

Please fill in your personal information, including full billing address, phone and email (we will not rent or sell your personal information to anyone). If your ship-to address is the same as your billing address, please click the “Same as Billing Address” box. Please remember that we cannot ship UPS to a P.O. Box, an APO or FBO address. Once complete please click the “Continue” button.

Review Your Order: Check the accuracy of all of the information you have provided and make any necessary adjustments by using the back button. Please verify the items and the cost. If you need to change or remove an item you may go back to the shopping cart by clicking the “View Cart” link on the top of your screen and making the necessary adjustments there. If all is correct please continue down the form.

Please let us know how you found out about our company, by selecting from the drop down menu under the question “How did you hear about us?”

Provide a Method of Payment: Web orders must be paid with a credit card; we accept Visa, MasterCard, Discover and American Express. Enter your name exactly as it appears on your card and enter the card number. You may also enter the Credit card ID (CID), located on the back of your card, for security purposes, although this is optional. Please make sure that you have selected the correct credit card type and the expiration date.

If you have any special requests, questions, or if this order is a gift, please let us know in the Special Instructions Section.

If you wish to pay by Check or Money Order, please call our call center at 1-800-953-6424 and a customer service representative will be happy to take the order over the phone.

Submit Your Order: When you are ready, click the “Buy Now” button to submit your order. This will verify your credit card and seek approval. This process may take a moment, please do not click the back button or any other links until the process has gone through. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment. If at any time you require assistance with your order, or have any questions or concerns, please call us, toll-free, at 1-800-953-6424. Thank you for your order!

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Ordering Online Using the Quick Order Form:

If you are ordering from our catalog you may use the Quick Order form for an expedited ordering process. A link to the Quick Order Form is on the left hand side above the Department List. Please click on this link to be taken to the form.

Using the Item numbers found in your catalog you may enter the desired items and quantities. Once all items are listed click the “Add to cart” button. This will take you to the Shopping cart. Please verify the items and amounts and follow the above directions for checking out.

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Ordering Through the Mail:

You may mail your order to us at:

Banyan Botanicals

6705 Eagle Rock Ave. NE

Albuquerque, NM 87113

You may print out the Quick Order Form to fill in, call our office for a catalog and order form or write out your order. Please include a check, money order, or your credit card number and expiration date. Please also verify that you have added in the correct amount of shipping, and New Mexico State sales tax if you reside in New Mexico (7%), to avoid any delays in the processing of your order. If you are unsure of shipping costs please refer to our shipping chart or call us at 1-800-953-6424.
Please make sure you also include a valid phone number or email address in case we need to contact you regarding your order.

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Ordering by Fax:

If you will be paying for your order with a credit card, you may also fax us your order at 1-541-488-9525. Please see Ordering by Mail, for instructions on preparing your order.

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Ordering Over the Phone:

We are open Monday through Friday 6:00 am to 7:00 pm (Pacific Time). We are open every weekday except for some major holidays. Please call us toll-free at 1-800-953-6424 or 1-541-488-9525, if you are calling from outside of the United States. Our Call Center staff will be happy to assist you with your order.

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Shipping Methods and Rates

Standard Shipping: Our standard shipping methods include Priority Mail through the U.S. Postal Service, and UPS Ground Service. The expected time for delivery for most packages within the continental United States is between 2 – 10 business days.

Standard Shipping Rates(Within the Continental U.S.)
$25.00 or less $5.95
$25.01 to $50.00 $6.95
$50.01 to $100.00 $7.95
$100.01 to $150.00 $8.95
$150.01 to $200.00 $9.95
$200.01 and over FREE

Expedited Shipping: We also offer the expedited UPS services of one business day, two business days and three business days, guaranteed services.  Requests for an expedited service is handled the same business day provided the order is received before 1:00pm PST. Orders received after 1:00pm will be processed the next business day. The rates on these expedited services are based on the weight of the order and standard shipping rates do not apply. The cost for these services will be verified on the second page of the check out form, before the credit card number is entered or charged. UPS packages can be tracked; please call our office (1-800-953-6424) and any member of our Call Center will be happy to track your UPS package for you.

International Shipping: We ship internationally, to most countries. We ship all international packages by the United States Postal Service. Shipping charges shown on the website are available within the continental United States only. You will be emailed, within one business day, a confirmation of the actual shipping charges. You will not be charged until the shipping charge has been confirmed by you.

Alaska, Hawaii & Puerto Rico, Customers Please click here

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Gift Certificates

Gift certificates can be ordered in any dollar amount. There are no shipping charges for sending a gift certificate. You may have them personalized and sent directly to the recipient, or you may have them sent to yourself, for you to present in person.

Gift Certificates can only be ordered over the phone and we can accept only credit cards as payment for orders of gift certificates. To order a Gift Certificate please call our office at 1-800-953-6424.

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Setting up an Account

Registration is free and secure. Once logged in we will automatically fill in your Billing information on check out. You will have access to your Order Status for recent and past orders and you will also be able to establish an Address Book to save all of your Ship-to addresses. Registration is not necessary to order with Banyan.

Registering with Banyan is easy. The “sign in / register” button is available in the upper left hand corner. Click the “Click here to register” link to be taken to the Registration Form. Please fill in all information with an asterisk (*) next to it. Please be sure to take note of your password, as it will be required to log in on future visits. Once completed, verify all the information and click “Continue”. For security purposes Credit Card information will not be saved and will be required with each order. You are now logged in and free to browse the website.

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Wholesale Customers

Wholesale accounts are made available to Health Care Practitioners who intend to use our products in their practice and/or resell them to their clients. We also offer Wholesale accounts to Health Spas, Retail Stores and Manufactures that are Herbal and/or Ayurvedic in nature. If you wish to apply for a Wholesale Account, please contact us at 1-800-953-6424.

All Wholesale orders are subject to a $75.00 minimum and shipping charges always apply.

Volume discounts do exist, please ask the Banyan Representative you speak with to learn more. All orders must be pre-paid with a Credit Card or check. Net 30 terms may be applied for after an ordering history has been established.

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