Customer Service
Privacy Policy
Banyan Botanicals will not divulge any information we receive from our customers to anyone. We respect your privacy and will not for any reason release your name, street address, telephone number or e-mail address without your consent. We do not and will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.
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Our Guarantee
Banyan Botanicals guarantees your complete satisfaction. We gladly accept returns within 90 days of purchase for refund, credit or replacement. Should you need to make a return, please telephone our customer service department at 1-800-953-6424. We will issue you a Return Merchandise Authorization (RMA) number to write on the outside of the box. This will insure prompt processing.
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Security
At Banyan Botanicals, our customers' security is very important. We use a secure on-line ordering system that utilizes the latest encryption technology to ensure the safe transmission of all information regarding your order.
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Ordering
Ordering with Banyan Botanicals is easy! You do not need to register to place an order, though you may choose to, as this will allow for a quicker ordering process on your next visit to Banyan Botanicals. Orders may be placed: on-line, either using the shopping cart or the quick-order form, through the mail, via fax, or over the phone.
Ordering on line:
Finding Items: A convenient way to navigate through the different departments is to use the left hand side department list. This list will be available as you peruse the site and can easily take you from department to department. If you know what you are looking for you may use the Search module located on the upper left hand side. Searches may be conducted by item number, product name, ingredient, or by indication. When you find an item that interests you, clicking on the name or the picture of the item will bring you to its product detail page. Here you will find more information about the item, and be able to purchase it.
Adding Items to Your Shopping Cart: If you want to order an item, click the "Buy" button, located next to all items. You may also change the quantity of the item, before hitting the “Buy” button on the product page. Please note that some volume discounts do exist and will be reflected in the shopping cart. Once you have added an item to your shopping cart you may click the “Keep shopping” button or click on any other department link. In the cart you may remove items or change their quantity, but please make sure to click the “Update cart button” to verify that these changes have been recorded.
Proceed to Checkout: Take a moment to review all of the items you've placed in your Shopping Cart. If you have a promotional code for a special discount, coupon, or offer please enter that number now in the Promotional Code box above the cart. When you're ready to place an order for everything in the Shopping Cart, click the "Checkout" button. You will be taken to the first page of the order form.
Your Customer Information: If you have a login ID or wish to register, you may do so at this time and then return to the cart. Registered and Logged in Customers may add ship-to addresses to their own address book for a faster future ordering process.
Our standard shipping method has automatically been selected; if you require an expedited service you may select one from the list. The cost of this service will be verified on the following page, before you enter your Credit Card information.
Please fill in your personal information, including full billing address, phone and email (we will not rent or sell your personal information to anyone). If your ship-to address is the same as your billing address, please click the “Same as Billing Address” box. Please remember that we cannot ship UPS to a P.O. Box, an APO or FBO address. Once complete please click the “Continue” button.
Review Your Order: Check the accuracy of all of the information you have provided and make any necessary adjustments by using the back button. Please verify the items and the cost. If you need to change or remove an item you may go back to the shopping cart by clicking the “View Cart” link on the top of your screen and making the necessary adjustments there. If all is correct please continue down the form.
Please let us know how you found out about our company, by selecting from the drop down menu under the question “How did you hear about us?”
Provide a Method of Payment: Web orders must be paid with a credit card; we accept Visa, MasterCard, Discover and American Express. Enter your name exactly as it appears on your card and enter the card number. You may also enter the Credit card ID (CID), located on the back of your card, for security purposes, although this is optional. Please make sure that you have selected the correct credit card type and the expiration date.
If you have any special requests, questions, or if this order is a gift, please let us know in the Special Instructions Section.
If you wish to pay by Check or Money Order, please call our call center at
1-800-953-6424 and a customer service representative will be happy to take
the order over the phone.
Submit Your Order: When you are ready, click the “Buy Now” button
to submit your order. This will verify your credit card and seek approval.
This process may take a moment, please do not click the back button or any
other links until the process has gone through. Once you place your order,
we will send you a confirmation e-mail message. We will send you another e-mail
message at the time of shipment. If at any time you require assistance with
your order, or have any questions or concerns, please call us, toll-free, at
1-800-953-6424. Thank you for your order!
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Ordering On-line Using the Quick Order Form:
If you are ordering from our catalog you may use the Quick Order form for an expedited ordering process. A link to the Quick Order Form is on the left hand side above the Department List. Please click on this link to be taken to the form.
Using the Item numbers found in your catalog you may enter the desired items and quantities. Once all items are listed click the “Add to cart” button. This will take you to the Shopping cart. Please verify the items and amounts and follow the above directions for checking out.
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Ordering Through the Mail:
You may mail your order to us at:
Banyan Botanicals
6705 Eagle Rock Ave. NE
Albuquerque, NM 87113
You may print out the Quick Order Form to fill in, call our office for a catalog
and order form or write out your order. Please include a check, money order,
or your credit card number and expiration date. Please also verify that you
have added in the correct amount of shipping, and New Mexico State sales tax
if you reside in New Mexico (6.75%), to avoid any delays in the processing
of your order. If you are unsure of shipping costs please refer to our shipping
chart or call us at 1-800-953-6424. Please make sure you also include a
valid phone number or email address in case we need to contact you regarding
your order.
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Ordering by Fax:
If you will be paying for your order with a credit card, you may also fax us your order at 1-541-488-9525. Please see Ordering by Mail, for instructions on preparing your order.
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Ordering Over the Phone:
We are open Monday through Friday 7:00 am to 5:00 pm (Pacific Time).
We are open every weekday except for some major holidays.
Please call us toll-free at 1-800-953-6424 or 1-541-488-9525,
if you are calling from outside of the United States.
Our Call Center staff will be happy to assist you with your order.
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Shipping Methods and Rates
Standard Shipping: Our standard shipping methods include Priority Mail through the U.S. Postal Service, and UPS Ground Service. The expected time for delivery for most packages within the continental United States is between 2 – 10 business days.
Standard Shipping Rates
(Within the Continental U.S.) |
| $25.00 or less |
$5.95 |
| $25.01 to $50.00 |
$6.95 |
| $50.01 to $100.00 |
$7.95 |
| $100.01 to $150.00 |
$8.95 |
| $150.01 to $200.00 |
$9.95 |
| $200.01 and over |
FREE |
Expedited Shipping: We also offer the expedited UPS services of one business day, two business days and three business days, guaranteed services. Requests for an expedited service is handled the same business day provided the order is received before noon (MST, or 2:00pm EST). Orders received after noon will be processed the next business day. The rates on these expedited services are based on the weight of the order and standard shipping rates do not apply. The cost for these services will be verified on the second page of the check out form, before the credit card number is entered or charged. UPS packages can be tracked; please call our office (1-800-953-6424) and any member of our Call Center will be happy to track your UPS package for you.
International Shipping: We ship internationally, to most countries. We ship all international packages by the United States Postal Service. Shipping charges shown on the website are available within the continental United States only. You will be emailed, within one business day, a confirmation of the actual shipping charges. You will not be charged until the shipping charge has been confirmed by you.
Alaska, Hawaii & Puerto Rico, Customers Please click here
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Gift Certificates
Gift certificates can be ordered in any dollar amount. There are no shipping charges for sending a gift certificate. You may have them personalized and sent directly to the recipient, or you may have them sent to yourself, for you to present in person.
Gift Certificates can only be ordered over the phone and we can accept only
credit cards as payment for orders of gift certificates. To order a Gift Certificate
please call our office at 1-800-953-6424.
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Setting up an Account
Registration is free and secure. Once logged in we will automatically fill in your Billing information on check out. You will have access to your Order Status for recent and past orders and you will also be able to establish an Address Book to save all of your Ship-to addresses. Registration is not necessary to order with Banyan.
Registering with Banyan is easy. The “sign in / register” button is available in the upper left hand corner.
Click the “Click here to register” link to be taken to the Registration Form. Please fill in all information with an asterisk (*) next to it. Please be sure to take note of your password, as it will be required to log in on future visits. Once completed, verify all the information and click “Continue”. For security purposes Credit Card information will not be saved and will be required with each order. You are now logged in and free to browse the website.
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Wholesale Customers
Wholesale accounts are made available to Health Care Practitioners who intend
to use our products in their practice and/or resell them to their clients.
We also offer Wholesale accounts to Health Spas, Retail Stores and Manufactures
that are Herbal and/or Ayurvedic in nature. If you wish to apply for a Wholesale
Account, please contact us at 1-800-953-6424.
All Wholesale orders are subject to a $40.00 minimum and shipping charges always apply.
Volume discounts do exist, please ask the Banyan Representative you speak with to learn more. All orders must be pre-paid with a Credit Card or check. Net 30 terms may be applied for after an ordering history has been established.
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